See below our booking policies

Matting Removal 

At Amazing Tailz Dog Grooming, we strive to provide a grooming environment that prides itself on Humanity Over Vanity. Dogs with matted coats need extra attention during their sessions, and often require shave-downs to remove the matted coat. Mats that are left in a dogs coat only grow tighter with time, and can eventually cut off circulation of the dogs skin, or tear it open. 

Amazing Tailz does not wish to cause unnecessary stress to your dog, and will not continuously de-mat your dog for you. One or two mats can be dealt with accordingly, however entire body de-matting is not offered. De-matting can cause harm to your dog and the groomer. If your dogs mats cannot be separated from the skin with a comb fully, your dog will require a shave at the groomer's discretion. The groomer will do their best to make your dog look good, however shave-downs are considered comfort grooms and are mainly to alleviate the skin from the matting.

You are always welcome to continue grooming services with your groomer at Amazing Tailz after a matting removal should you agree to stay on a 8-10 week rolling schedule. The groomer can educate you on proper coat maintenance for in between appointments and recommend proper products and tools to help you help your dog. Removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in mats, or hematomas after removing matting from the ears. Heavy matting can also trap moisture and urine near the dogs skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor parasites such as maggots. 

After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations (licking sensitive areas such as sanitary, feet, and stomach), abrasions, hematomas, hot spots, or failure of the hair to regrow properly. Shaved dogs are also prone to sunburn. In some scenarios, dogs may also exhibit some brief behavioral changes. Prevention is the best defense against matting by scheduling and maintaining regular grooming appointments and proper coat maintenance at home. There will be an extra charge for dematting.

Clients are expected to keep their appointments. We are one-to-one and home based so time management is very important. Failure to keep appointments will result in no show & cancellation fees, and possible non-refundable deposits for future appointments. 

We will  send you a text reminder 1 week prior to your appointment and await your confirmation.  Failure to confirm your appointment at least 24 hours prior will result in the immediate cancellation of your appointment.

Drop off Procedures
We provide an appointment only, one-to-one service for your dog.  On the day of your appointment, you may arrive up to only 5 mins early than your appointment time slot as I may still be with another client’s dog, on my break, or preparing and sanitizing my station for you. Please park on our driveway only during drop-off.  Please do not park on the main road. We will always leave plenty of space for you. For your dogs safety, they must be on a leash, carried, or brought in a crate when you arrive. You will leave your dogs leash and collar/crate for us so that we can have your dog ready for you upon pick up. Please text us upon arrival.  The entrance is through the side gate.

Pick Up Policy
The estimated time for completion of services can last between 45 minutes - 2.5 hours per bath/groom depending on your dogs  breed, behaviour, and coat condition. We will give you at least 15 - 30 minutes’ notice prior to your dogs completion of service. Arriving earlier than the estimated time for pick up can cause your dog to become overly excited, or anxious when they see you and can be dangerous if we are still completing any finishing touches with my blade or scissors as my equipment is sharp and can cause an unnecessary injury. For pick up, please follow the same procedures as drop off: Do not arrive more than 5 mins earlier than the time we estimate for your pet to be complete, please park on my driveway, and be prepared to walk your dog back to your car with them on a leash, or brought back in a crate for their safety.

Late-Pick Policy
It is your responsibility as the dog owner to pick up your dog on time as we may have clients immediately after you and only accept 1 client at a time. We will give you 15 - 30 minutes' notice prior to your dogs completion. Anything more than 30 minutes late for pick up,  charges of up to €30/hour will be payable.                                       

Working with animals is never predictable, and if a situation should arise where your dog has a minor accident or injury you hereby authorize Amazing Tailz Dog Grooming to provide basic first aid to relieve the pain or stop any bleeding using a septic powder, or gel or other natural remedies. Please know that we would never purposefully put your dog in harm's way and will do everything possible to provide a safe grooming session. Minor Accidents can occur during nail trimming, ear plucking, the use of scissors, bathing, and clipping including shaving a severely matted coat. When animals wiggle, jerk, or thrash during these services, it may be difficult to safely maneuver equipment away from snipping your dogs coat, ears, face, or cut nail quicks. Basic first aid will always be applied upon these minor accidents or injuries and once contained, you will be notified immediately. Please read the emergency medical treatment release below for more serious injuries or accidents that can occur during your dogs  grooming session. You understand that Amazing Tailz is not responsible for any loss, damage, injury to your dog from conditions not disclosed to us that could be exacerbated by any grooming services. You hereby release Amazing Tailz from any unrelated injuries that occur outside of your dogs service.

Amazing Tailz reserves the right to refuse service on some dogs if we feel they will be best served in a veterinary facility. If we accept to groom any animals with behavioral issues, charges will be set in accordance with their behavior. In the grooming process, every effort is made to make your dog as comfortable as possible. We do not muzzle or heavily restrain your dog unless completely necessary for safety. If your dog is behaving badly, bites us, or is uncooperative, the groom might not continue, and full-service payment will be due upon pick-up. A make-up day may be scheduled within the same week to complete the groom if we feel we can continue to safely work with your dog and this day will be agreed upon by both the groomer and the client to meet satisfaction.

Before and after photos will be taken of your dog throughout their groom. By using my service, you hereby release any photos we may take of your dog for advertisement on my website, business cards, social media platforms, brochures.

You understand that due to business insurance and liability, you are not allowed to be in or near the workstation during your dogs grooming service for any reason.